Privacy Policy

Last updated: April 2026

This Privacy Policy describes how Scentsual ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.scentsual.co.za or otherwise communicate with us regarding the Site (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details — your name, address, phone number, and email.
  • Order information — your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information — your username, password, and other information used for account security purposes.
  • Shopping information — items you view, add to your cart, or purchase.
  • Customer support information — information you include in communications with us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services using cookies, pixels and similar technologies. This may include device information, browser information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

  • Shopify — who powers our store and supports our Services.
  • Payment processors — who collect payment information to process your payment and fulfill your orders.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to process payments, fulfill orders, send order notifications, manage your account, arrange shipping, and facilitate returns and exchanges.

Marketing and Advertising. We may use your personal information to send promotional communications by email or text message. You can unsubscribe at any time.

Security and Fraud Prevention. We use your personal information to detect and take action regarding possible fraudulent or malicious activity.

Service Improvement. We use your personal information to provide customer support and improve our Services.

Marketing Preferences

You have full control of your marketing preferences at all times. To stop receiving marketing communications:

  • Use the unsubscribe link in any marketing email from us, or
  • Contact us directly at info@scentsual.co.za

Cookies

We use cookies to power and improve our Site and Services and to run analytics. Most browsers accept cookies by default, but you can choose to remove or reject cookies through your browser settings. Please note that blocking cookies may impact your experience on our Site.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Vendors who perform services on our behalf such as payment processing, customer support, and shipping.
  • When you consent to our disclosure of information to third parties.
  • To comply with applicable legal obligations or to protect our rights.

User Generated Content

If you submit product reviews or other user-generated content to our Site, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of those sites and our inclusion of such links does not imply any endorsement.

Children's Data

Our Services are not intended for use by children. We do not knowingly collect personal information about children. If you believe a child has provided us with their personal information, please contact us at info@scentsual.co.za to request deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no security measures are perfect or impenetrable. How long we retain your information depends on factors such as whether we need it to maintain your account, provide Services, or comply with legal obligations.

Your Rights

You may have the following rights in relation to your personal information:

  • Right to Access — request access to the personal information we hold about you.
  • Right to Delete — request that we delete your personal information.
  • Right to Correct — request that we correct inaccurate personal information.
  • Opt Out of Marketing — unsubscribe from promotional communications at any time.

To exercise any of these rights, contact us at info@scentsual.co.za.

Complaints

If you have complaints about how we handle your personal information, please contact us at info@scentsual.co.za.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at info@scentsual.co.za or write to us at Johannesburg, South Africa.